1. Scope
This Privacy Policy applies to the XPX Oncall marketing website, sales inquiries, onboarding conversations, demo scheduling, and customer communications related to evaluation, contracting, provisioning, support, or use of XPX Oncall.
It does not replace customer-specific contractual terms, business associate agreements, or other negotiated privacy and security obligations that may apply to a deployed service environment.
2. Information We Collect
We may collect the following categories of information:
- Business contact details such as name, email address, phone number, title, and organization.
- Inquiry and onboarding details such as requested features, implementation notes, staffing models, or site information shared with us.
- Technical data such as IP address, browser type, device type, and server log information generated during access to the site or service.
- Account and operational data provided by authorized customers while configuring or evaluating XPX Oncall.
- Messaging preferences, consent records, and communication history when a user requests alerts, demos, service notices, or support follow-up.
3. How We Use Information
We use collected information to:
- Respond to sales, demo, onboarding, and support requests.
- Operate, secure, monitor, and improve the XPX Oncall platform and related services.
- Provision accounts, validate configurations, and support customer-requested workflows.
- Send transactional communications, implementation updates, and service-related notices.
- Send marketing or promotional messages only when the recipient or an authorized business contact has provided the appropriate consent.
- Meet legal, contractual, audit, incident-response, and recordkeeping obligations.
5. Security and Retention
We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, or misuse. No method of transmission or storage is guaranteed to be perfectly secure, so customers should also follow their own security, least-privilege, and data-handling requirements.
We retain information for as long as reasonably necessary for business operations, contractual performance, legal compliance, dispute resolution, or security review, after which it may be deleted, de-identified, or archived according to our internal records practices.
6. Choices and Contact
You may request updates to contact preferences, withdraw optional marketing consent, or ask questions about this policy by contacting sales@xpxoncall.com. Operational or account-level data requests may require coordination with the customer organization that administers the XPX Oncall deployment.