XPX Oncall Coverage Command

Messaging Policy

Messaging Opt-In Policy

XPX Oncall uses consent-based enrollment for business communication, service notices, and customer-requested alerting. This page explains acceptable opt-in methods and what a recipient should expect after enrollment.

Last updated March 18, 2026 Consent required before non-essential messaging Business and operational use cases

1. Acceptable Opt-In Methods

A recipient may be enrolled for messaging only through one of the following channels:

  • A web form, onboarding form, or intake flow that clearly discloses the type of messages the recipient is requesting.
  • A written contract, order form, implementation worksheet, or documented business request authorizing XPX Oncall communication.
  • A direct request from the recipient or an authorized customer administrator acting within their organizational authority.
  • A documented operational enrollment initiated by the recipient's employer or contracting organization for responder, scheduling, or after-hours alerting purposes.
Consent to receive optional messaging is not a condition of purchase. Recipients should only be enrolled for the message types they have requested or that their authorized organization has assigned for operational use.

2. What Recipients Can Expect

After valid enrollment, a recipient may receive communications such as:

  • Demo scheduling, onboarding coordination, or account activation messages.
  • Service notices, implementation updates, delivery confirmations, or support follow-up.
  • Operational alerts, responder routing, escalation, or after-hours workflow notifications requested by a customer organization.

Message frequency varies by program, role, incident volume, and customer configuration. Standard message and data rates may apply based on the recipient's carrier plan.

3. Consent Records

XPX Oncall and its customers should maintain a record of how consent was captured, including the enrollment source, message purpose, responsible account or administrator, and the date or timeframe of enrollment when reasonably available.

Separate campaigns, channels, or business units may require separate consent, depending on the deployment and applicable rules.

4. Enrollment Restrictions

  • Recipients must not be added through purchased lists, scraped contacts, or inferred consent.
  • Customers should not enroll personal contacts for business alerting without documented authority.
  • Messaging content must stay consistent with the purpose described at opt-in.

5. Support

For questions about enrollment, or to request a review of a consent record, contact sales@xpxoncall.com. Recipients can also review the Messaging Opt-Out Policy for available withdrawal methods.