XPX Oncall Coverage Command

Messaging Policy

Messaging Opt-Out Policy

Recipients should have a clear way to stop optional messaging. This page explains how opt-out requests are handled and what recipients should expect after they withdraw.

Last updated March 18, 2026 Clear exit paths for optional messaging Operational notices may require customer coordination

1. How to Opt Out

Recipients may request to stop optional messaging by using one of these paths:

  • Following the unsubscribe or opt-out instructions included in the message or campaign.
  • Replying with a recognized opt-out keyword where the delivery channel or messaging program supports keyword-based opt-out.
  • Contacting the sender, customer administrator, or XPX Oncall support contact that enrolled the recipient.
  • Emailing sales@xpxoncall.com with the relevant contact details and the request to stop messaging.

2. Processing Timing

We aim to honor verified opt-out requests as quickly as reasonably possible. Timing may vary based on the delivery provider, customer configuration, and whether the request must be coordinated with the customer organization that manages the alerting workflow.

3. Effect of Opting Out

Opting out of promotional or optional communications should stop those messages for the relevant program. However, operational, security, or account-critical notifications may require separate handling when they are tied to a customer's responder workflow, contractual request, or active service use.

If a recipient is part of an employer-managed or customer-managed alerting roster, removal from operational messaging may need to be coordinated with the responsible customer administrator to avoid breaking coverage or escalation workflows.

4. Re-Enrollment

A recipient who has opted out should not be re-enrolled unless a new, valid consent or documented operational authorization is obtained. Re-enrollment records should be kept with the same care as the original consent record.

5. Questions

Questions about withdrawal, delivery scope, or operational messaging should be sent to sales@xpxoncall.com. Recipients can also review the Messaging Opt-In Policy and Privacy Policy.